FAQ

Our water playground is not heated. The water playground is open from March through October and closed for the colder winter months. You can find more information about the fun our water playground has to offer on our Water Playground page. 

We are a smoke-free property. We provide designated smoking areas outdoors, but smoking is not permitted indoors. For more information, please look over our hotel policies here!

While we will do our best to accommodate requests, we cannot guarantee that rooms will be close together or adjoining.

You can find our cancellation policy here! 

We are a pet-free hotel. To check out our pet-friendly sister property, click here.  

You must be 21 years or older to check-in at this property.

With most credit cards, the incidental hold is released at check out and the authorization will drop off 3-5 business days after your check-out date. With debit cards, it can take up to 30 days to reflect these changes. 

Please contact our front desk for early check-in information at 228-206-7880. 

Early check-in begins at 1:00 PM, is based on availability, and cannot be guaranteed. Fees may apply. Check-in begins at 4:00 PM. If your room is not ready at the time of your arrival, we will provide your water playground passes as early as 2:00 PM, giving you full access to the water playground.  

Your pool pass is valid throughout your entire stay. If your pass becomes damaged or is removed for any reason, you may present the pass to the front desk to receive a new one at no cost. If the pass is lost or not present, charges will apply.

The water playground opens for the season in March and closes in October, weather permitting. Our water playground will close in the event of lightning, winds, and/or rain strong enough to create safety concerns for guests and team members. 

Our water playground is exclusive to hotel guests. You can find more information about our water playground here.